All up front deposits collected for in person shows are non refundable. Should you need to reschedule or cancel you may apply your deposit towards a future show.
Should an in person show/event be cancelled due to concerns regarding Covid-19, the deposit may be applied to the balance of a Virtual Show.
Should you wish to reschedule a Virtual Puppet Show, typically the entire balance is collected before the show. If you would like to reschedule your virtual performance with more than 48 hours notice, you may apply the balance to the new date (pending performer availability.) Should you wish to reschedule within less than 48 hours additional Rescheduling Fees may apply.
Should you wish to cancel a Virtual Puppet Show with one week's notice or more from the date of the performance, you may be issued a refund, minus a $25 processing fee (additional fees may apply depending on which payment method was used, we are not responsible for refunding fees incurred through PayPal, Square, or any other payment platform.)
Should you wish to cancel a Virtual Puppet Show with less than one week's notice, a 50% refund can be issued.
Should you wish to cancel a Virtual Puppet Show with less than 48 hours notice, no refund will be issued.
Should you wish to cancel a Virtual Puppet Show because social distancing measures are being eased, and you are now planning to have your celebration in person- you may apply the Virtual Puppet Show fee towards the balance of an in-person show (pending travel feasibility.) Alternatively the performance can still be streamed via Zoom to the event to be viewed by guests attending the event.
Should an in person show/event be cancelled due to concerns regarding Covid-19, the deposit may be applied to the balance of a Virtual Show.
Should you wish to reschedule a Virtual Puppet Show, typically the entire balance is collected before the show. If you would like to reschedule your virtual performance with more than 48 hours notice, you may apply the balance to the new date (pending performer availability.) Should you wish to reschedule within less than 48 hours additional Rescheduling Fees may apply.
Should you wish to cancel a Virtual Puppet Show with one week's notice or more from the date of the performance, you may be issued a refund, minus a $25 processing fee (additional fees may apply depending on which payment method was used, we are not responsible for refunding fees incurred through PayPal, Square, or any other payment platform.)
Should you wish to cancel a Virtual Puppet Show with less than one week's notice, a 50% refund can be issued.
Should you wish to cancel a Virtual Puppet Show with less than 48 hours notice, no refund will be issued.
Should you wish to cancel a Virtual Puppet Show because social distancing measures are being eased, and you are now planning to have your celebration in person- you may apply the Virtual Puppet Show fee towards the balance of an in-person show (pending travel feasibility.) Alternatively the performance can still be streamed via Zoom to the event to be viewed by guests attending the event.